Wednesday, September 19, 2007

You Asked, We Listened... and now we Callback

One of the most common questions we get is, "Can you give me a call about this Auction Vehicle?"

We've just added a new "Callback Request" form that enables you to request a phone call from one of our sales associates about a specific vehicle up for auction that evening.

This feature is only available on available Japan Auction House listing pages. It's not available for In Japan Dealership vehicles as these requests take much more time to fulfill.

Callbacks from our sales associates will be very quick and not designed to be "question and answer" sessions. Please read up on all the resources we have available through our Japanese Importing Guide and our JDM Article Knowledgebase prior to speaking with one of our associates so that you're as prepared as possible.

Friday, September 14, 2007

Server Upgrade - Scheduled Downtime Saturday Sept 15

We're upgrading our web server to handle the influx of traffic and inquires we've been receiving.

The server will go down at 10am on Saturday Sept 15 and should be back up in 1hr pending potential disaster.

Monday, September 03, 2007

Training New Team Members

We are experiencing a higher than normal number of inquiries.

Your communication is important to us and we are working to respond in a timely manor. We've added several new members to our team who are being trained right now which will soon greatly increase our response times.

We appreciate your patience, thank you.